Terms and Conditions
1. Company obligations & rights
1.1. Jolly Tours is obliged to provide the services requested by the client and confirmed by the travel agent (mentioned in paragraph no. 7) after having the confirmation from the service providers (hotel, airline, transfers & land arrangements) in the best possible way within the time limit.
1.2. Jolly Tours is not responsible for the delay of the airplane company.
1.3. In some cases, the hotel booking can be transferred to another hotel with the same quality and stars.
1.4. Jolly Tours is not responsible of any loss of personal goods, luggage, or cash.
2. Client obligations & rights
2.1. The client must respect the program and abide with the instructions of the group’s guide, and not create any disputes or quarrels within the group.
2.2. If the client, caused disputes that will affect the quality of service for other clients. We as the travel agent have the right to remove him from the group and cancel his trip.
2.3. The client has the right to receive the services in the best way possible promised by the provider Jolly Tours.
3. Reservation terms
3.1. The travel agent shall provide the customer the travel services such as hotel reservation, flight reservations, transport, guiding and land arrangements.
3.2. The reservation should be made as a request to our company through fax, mail, or written request. No verbal reservations are accepted. And the company has the right to neglect any verbal request.
4.1. The company will issue proforma invoice to the client providing the services requested and the payment should be as 1. Advanced payment and 2. The settlement.
4.2. The payment should be done in cash, check, or bank transfer only. 5% will be added for credit card payments.
4.3. The client shall settle the outstanding balance 30 days before departure after receiving all his confirmations.
5. Cancellation, refund & disputes
5.1. All customer refunds’ will be processed upon submitting cancellation request in written to the company. Any failure to send official notice of cancellation will attract penalty charges accordingly. Any disputes in the statement of account will be not honored verbally.
5.2. Official notice signed by the client should be submitted to Jolly Tours within 15 days of the date of reservation. In case a client fails to reach our office within the mentioned period it will be considered that the customer has fully accepted the terms and all the disputes will be resolved on the spot (if possible). For those disputes happening at the time of the trip, the client must make the dispute before using any service that he would like to change. If a dispute is made after using a service, it will not be taken into consideration.
6. Extra services
6.1. The client has the right to ask for extra services based on availability and extra charges will be reflected to the client and they will be confirmed only after payment. (1. Request, 2. Confirmation, 3 payment).
6.2. Jolly tours will not provide any extra services which are not mentioned and confirmed in the contract.
7. Contract includes / Contract Excludes
7.3. Flight Tickets;
7.5. Airport – Hotel Transfers;
7.6. Mentioned Sightseeing Tours;
7.7. Other mentioned services;
7.8. Contract excludes any personal needs which are not mentioned above or the safety of any personal belongings.
8. By buying this package the client agrees with the above terms and conditions. In addition, the client acknowledges having been fully apprised of all the stated information above and that all payments are non-refundable.
9.1 Your Financial Protection
When you buy an ATOL protected flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
9.2 We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
9.3 If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.